Incidents

SKOOR Engine supports rudimentary incident handling. An incident can be linked to one or more revaluations.

Incident parameters

Parameter

Description

Begin, End

Time range of the incident. Used when listing incidents for a specific time range.

Name

The incident's name. Often a ticket number from a 3rd party ticketing tool. Used as identification criterion when linking an incident to a revaluation.

Description, Reason, Action

Free text to describe the incident. Shown with the revaluation as a popup over state histories and within reports.